PERUBAHAN PERAN MANUSIA DALAM LAYANAN PELANGGAN AKIBAT ADOPSI AI. Jurnal Media Akademik (JMA), [S. l.], v. 3, n. 12, 2025. DOI: 10.62281/7qjw3433. Disponível em: https://jurnal.mediaakademik.com/index.php/jma/article/view/3742. Acesso em: 9 feb. 2026.