KONSEP DASAR MENEJEMEN PELAYANAN PUBLIK DALAM TINJAUAN LITERATURE REVIEW. Jurnal Media Akademik (JMA), [S. l.], v. 2, n. 5, 2024. DOI: 10.62281/v2i5.318. Disponível em: https://jurnal.mediaakademik.com/index.php/jma/article/view/318.. Acesso em: 29 aug. 2025.