“ANALISIS EXCELLENT COMPLAINT HANDLER DALAM MENINGKATKAN KEPUASAN PELANGGAN DI ISTANA LAUNDRY SAMARINDA”. Jurnal Media Akademik (JMA) 4, no. 4 (April 1, 2026). Accessed April 2, 2026. https://jurnal.mediaakademik.com/index.php/jma/article/view/5449.